How to Resolve Epson Printer Error 000031?

How to Resolve Epson Printer Error 000031

Epson printers are renowned for their reliability, but like any technological device, they can encounter issues. One common problem users face is the Epson printer Error 000031. Epson error code 000031 is typically associated with a hardware malfunction, often involving the scanner. When this error occurs, the printer’s normal operation is interrupted, and users are left wondering how to proceed. This error may manifest as a result of a variety of issues, such as outdated firmware, corrupted system files, or malfunctioning scanner components. To effectively resolve this error, it’s crucial to understand the underlying causes and address them systematically. This error can be frustrating, disrupting your printing tasks. Fear not, as this comprehensive guide delves into the root causes of the error and provides step-by-step solutions to help you resolve Epson printer error code 000031 and get back to seamless printing.

What causes Epson Printer Error Code 000031?

Error Code 000031 in an Epson printer can stem from various sources, each contributing to a disruption in normal printer operation.

  • Paper Jam: The Epson Status Monitor indicates this error when there’s a paper jam in the printer. Addressing and resolving actual paper jams can often eliminate this error, restoring the Epson printer to its regular functionality.
  • Ink Refill from Local Brands: Using inks from local brands instead of genuine Epson inks can trigger Error Code 000031. The printer swiftly identifies the subpar ink quality, prompting it to cease printing.
  • Inadequate Waste Ink Disposal: Epson ink tank printers incorporate a waste ink disposal mechanism. If this mechanism malfunctions, leading to inefficient waste ink disposal, it can result in Epson Printer Error Code 000031.

While diverse reasons can underlie this error, the consistent factor is the error code number ‘000031,’ with the Epson Status Monitor indicating ‘jammed paper’ as the common issue

First try some simple hacks to fix Epson Printer Error Code 000031

Before delving into more complex solutions, it’s advisable to attempt straightforward remedies for resolving this error.

Clear Paper Jam

If the Epson printer error arose abruptly during a print job, the likely culprit is a paper jam. Follow these steps to address the issue:

  • Cancel any ongoing print jobs on your computer.
  • Open the front cover of the printer and gently remove the jammed paper. Ensure thorough removal of any torn fragments.
  • Close the front cover securely.
  • Restart your printer and attempt to print again.

If the above steps prove ineffective or are not applicable to your situation, proceed to the next solution.

Refill Genuine Epson Ink

If you’ve recently refilled your Epson ink tanks, ensure that you’ve used authentic Epson ink bottles rather than ink from a local provider. If you’ve refilled with lower-quality local ink, empty your ink tanks and replenish them with genuine Epson ink. This step will effectively resolve the Epson Printer Error Code 000031 related to paper jamming.

If none of the previously mentioned solutions proved effective, proceed to the next solution, which is guaranteed to provide a permanent resolution to this issue.

How to Fix Epson Printer Error Code 000031 Paper Jammed Issue

If the Epson printer error is not attributed to paper jams or substandard ink quality, it likely stems from improper waste ink disposal. Rest assured, you can address this issue by following the solution provided below.

1) Necessary Tools

For executing this repair, you will need two essential tools:

  • One Phillips head screwdriver.
  • One syringe.

2) Step-by-Step Procedure

To resolve the Epson Printer Error 000031 associated with a paper jam issue, carefully follow the sequential steps below.

  1. If your printer is displaying this error with a constant blinking of the power LED light and two red LED lights, indicating a non-working condition, power off your printer.
  2. Disconnect all connecting cables, including the power cable and USB cable, from your printer.
  3. Move to the right-side back of your printer and unscrew the cover lid of the waste ink pad.
  4. After removing the screw, push the cover towards the back to detach it.
  5. You’ll now have visibility of the waste ink pad box. Unscrew the bottom screw to remove the box.
  6. Gently pull out the box with caution, avoiding excessive force.
  7. Once successfully removed, you’ll notice a cavity with a top cover lid above it.
  8. Lower the top cover lid, revealing a hidden screw attaching it to the printer.
  9. Use a Philips screwdriver to unscrew this connecting screw.
  10. With the top cover lid detached, slowly bring it down.
  11. A black pipe connected to the lid is visible, responsible for transporting waste ink from the print head to the waste ink pads box. Carefully pull out this black pipe.
  12. Attach a syringe to the open end of the waste ink black pipe and attempt to draw the ink from the pipe into the syringe. After several suctions, you’ll observe the ink collecting in the syringe.
  13. Once all the ink is collected, disconnect the syringe from the black pipe and dispose of it.
  14. Reattach the black pipe gently to the top lid in the same manner as before Step 12.
  15. Re-screw the top cover lid onto the printer.
  16. Replace the waste ink pad box and secure it with screws.
  17. Reapply the waste ink pad printer cover and tighten its screw.
  18. Reconnect the power cable and USB cable to your printer. Restart the printer, and the absence of blinking red lights indicates successful resolution of the Epson Printer Error Code 000031 associated with paper jamming.
  19. Test your printer by attempting to print and copy pages to ensure normal functionality.


By following the outlined steps, you now possess the knowledge to address the Epson Printer Error 000031 related to paper jamming. Nevertheless, it’s important to acknowledge that the ultimate solution involves hardware repair, presenting a potential challenge for some users. In such instances, reaching out to Epson support is recommended. If none of the previously suggested solutions prove effective, contacting Printer support form site  is advisable, as the underlying cause for this error may require professional intervention.

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